Privacy Policy
Last updated: January 2026
1. Introduction
Sameday Removals ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following information:
Personal Information
- Name and contact details (email, phone number, address)
- Moving details (collection and delivery addresses)
- Payment information (processed securely by our payment provider)
- Communications between us
Technical Information
- IP address and browser type
- Device information
- Pages visited on our website
- Cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Information
We use your information to:
- Provide and manage our removal services
- Process payments and send invoices
- Communicate with you about your booking
- Respond to enquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our services and website
- Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: To perform our contract with you
- Legitimate interests: To operate our business effectively
- Consent: For marketing communications
- Legal obligation: To comply with laws and regulations
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Our staff and subcontractors involved in your move
- Payment processors to handle transactions
- IT service providers who support our systems
- Professional advisors (accountants, lawyers) when necessary
- Law enforcement or regulatory bodies if legally required
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil legal obligations:
- Booking records: 7 years for tax purposes
- Marketing contacts: Until you unsubscribe
- Website analytics: 26 months
7. Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how we process your data
- Portability: Receive your data in a usable format
- Objection: Object to certain processing
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, please contact us at help@sameday-removals.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:
- Encrypted data transmission (HTTPS)
- Secure payment processing
- Access controls and staff training
- Regular security reviews
9. International Transfers
Your data is primarily processed within the UK and EEA. If we transfer data outside this area, we ensure appropriate safeguards are in place in compliance with GDPR.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated via our website or email.
12. Contact Us
For privacy-related enquiries or to exercise your rights:
Data Protection Enquiries
Sameday Removals
Email: help@sameday-removals.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.